Terms of Service

The Trevor Project (“The Trevor Project” or “we” or “us” or “our”) is a 501c3 nonprofit organization with a charitable mission of ending suicide among lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) young people. We carry out our mission through providing suicide prevention and crisis intervention services for LGBTQ youth and serving as a leading voice in education, advocacy, and research relating to LGBTQ youth and mental health.

We offer programs and services to LGBTQ youth that create safe, accepting, and inclusive environments (i) within this website at TheTrevorProject.org (this “Website”) and (ii) by providing crisis counseling over the phone, online, and through text (collectively and individually, our “Crisis Services”). The Trevor Project also welcomes you to support our mission of ending suicide among LBGTQ youth by making a donation to The Trevor Project (“Donations”).  

To assist you in using the Website or our Crisis Services, or making a Donation, we have created these Terms of Service, which include the following terms and conditions, which are collectively referred to as these “Terms” and a Privacy Policy (the “Privacy Policy”), which is incorporated into these Terms by this reference. Our Privacy Policy explains how we treat information that you provide to us in connection with the Website, Crisis Services, and Donations. These Terms govern your use of the Website, Crisis Services, or Donations, depending on the scope of your use. By using the Website in any capacity, the Website Terms will apply. If you use any or all of our Crisis Services, the Crisis Services Terms will apply. Finally, if you would like to make a Donation to us, we are tremendously grateful for your support and the Donor Terms will apply. The General Legal Terms and Privacy Policy apply to all of the above.

Please note that these Terms do not apply to TrevorSpace. TrevorSpace has separate Terms and a separate Privacy Policy.

Please read these Terms and the Privacy Policy carefully before you use the Website or Crisis Services or make a Donation. BY USING OR ATTEMPTING TO USE THE WEBSITE OR CRISIS SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND THE PRIVACY POLICY. BY USING OR ATTEMPTING TO USE CRISIS SERVICES, YOU CERTIFY THAT YOU ARE A RESIDENT OF THE UNITED STATES. YOU ALSO CERTIFY THAT YOU ARE NOT A PERSON BARRED FROM USING THE WEBSITE OR CRISIS SERVICES UNDER THE LAWS OF THE UNITED STATES OR OTHER APPLICABLE JURISDICTION. DONATIONS ARE GOVERNED BY THE DONOR TERMS AND PRIVACY POLICY. 

We may update these Terms, the Privacy Policy, and any other policies or terms referenced in these Terms, from time to time. Any updates will be effective immediately upon posting unless otherwise noted. BY CONTINUING TO USE THIS WEBSITE OR OUR CRISIS SERVICES OR BY MAKING A DONATION AFTER WE HAVE POSTED UPDATES, YOU ARE AGREEING TO ABIDE BY AND BE BOUND BY THOSE UPDATED TERMS. IF YOU DO NOT MEET THE ABOVE REQUIREMENTS, OR, IF FOR ANY REASON YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY UPDATES TO THESE TERMS, PLEASE DO NOT USE OUR WEBSITE OR SERVICES.

Website Terms

The Trevor Project welcomes you to our Website. We provide the Website as a complimentary service, and we hope that you find the information and resources available here useful for your needs. BY USING THIS WEBSITE, YOU EXPRESSLY AGREE TO THESE WEBSITE TERMS, THE GENERAL LEGAL TERMS, AND THE PRIVACY POLICY. 

These Website Terms govern: (i) your use of the Website; (ii) your provision of information, however posted, uploaded, and/or submitted in connection with using the Website (“User Content”); and (iii) your use of information obtained through the Website, including information, software, artwork, text, video, audio, pictures, content, trademarks, service marks, any and all copyrightable material (including source and object code), and any other content and intellectual property owned by The Trevor Project and made available to you through the Website (collectively, “The Trevor Project Content”).

Description of Services

The information and The Trevor Project Content included in the Website are for informational purposes only and are subject to change at any time without notice. By accessing or linking to the Website, you assume the risk that the information on the Website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. You agree that the Website and The Trevor Project Content may be changed, updated, or removed at any time without notice and without liability. You further agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of The Trevor Project Content or interruption in access to the Website.

Content Ownership

This Website and all of its contents, including The Trevor Project Content, are owned by or licensed to The Trevor Project or other authorized third parties and are protected from unauthorized use, copying, and dissemination by copyright, trademark, publicity, and other laws and by international treaties. Unless we expressly say otherwise, you may access the materials located within the Website only for your personal, non-commercial use, and you may download and use our educational, advocacy-related, and other documents and materials for those purposes, but you must:

  • Not sell these materials (including printed copies of them);
  • Not mass-produce copies of them;
  • Not make them available on other websites or other online platforms, whether owned by you or otherwise, except through a link to our Website;
  • Properly attribute them to The Trevor Project (and not edit or alter them when doing so); and
  • Not change or delete any attribution, trademark, legend, or copyright notice.

When you download copyrighted material, you do not obtain any ownership rights to that material. The Trevor Project and our licensors retain all rights with respect to the Website and The Trevor Project Content, except those rights expressly granted to you in these Website Terms.

Except as expressly set forth in these Terms, you may not (i) access, view, modify, or otherwise use any portion of our Website not made expressly accessible to you, or (ii) modify, copy, publish, display, transmit, distribute, adapt, use, or in any way exploit the Website or The Trevor Project Content without our prior express written consent. In any event, you agree not to use the Website or The Trevor Project Content for any unlawful purposes and not to violate The Trevor Project’s rights or the rights of others.  

To request authorization to use the materials contained on this Website for any other purpose (such as if you are interested in using our materials in relation to your business or organization, or on a mass scale), please contact us in writing at [email protected].

Unless stated otherwise, all the people shown in the photographs on the Website are models. Their photos were chosen based solely for aesthetic reasons; other than that, they have no connection to The Trevor Project or any of the topics discussed on the Website.

Your Obligations

You agree that you will be solely responsible for your User Content. You also warrant and represent that:

  • your User Content does not and will not infringe any copyright or any other third-party rights, nor violate any applicable law or regulation; and 
  • you have the right to and, in fact, do grant to The Trevor Project any and all necessary rights and licenses, including all necessary copyright and other related rights to the User Content, and the right to hyperlink to any web page links you provide, free and clear of any encumbrances, without violating the rights of any person or entity, including any right to privacy or publicity. 

You further agree that while using the Website, you will not engage in any of the following “Conduct Violations”: (i) post any content which is unlawful, threatening, abusive, defamatory, offensive, obscene, or otherwise objectionable in any way; (ii) engage in fraudulent misrepresentations; (iii) post any content which violates the intellectual property rights of another; (iv) engage in any activity that disrupts the Website or The Trevor Project Content in any way; or (v) otherwise violate any state or federal law. 

Subject to the terms of the Privacy Policy, you consent and agree that The Trevor Project may preserve and disclose your personally identifiable information, including your User Content, as required by applicable laws, when necessary to protect our rights, enforce the Terms, prevent fraud, protect the health and safety of individuals, and when required to comply with a judicial process, administrative process, court order, or other legal process served on The Trevor Project. Note that, with respect to any personally identifiable information you provide to us in connection with your use of Crisis Services, the Crisis Services Terms and Privacy Policy will apply.

Children Under 13 Years Old

As a 501c3 nonprofit organization, The Trevor Project is not subject to the Children’s Online Privacy Protection Act of 1998. However, we take children’s privacy seriously, and encourage users and their parents to review these Terms and the Privacy Policy to understand our information collection practices.

Additional Terms

The Trevor Project’s Terms, including the General Legal Terms below, and the Privacy Policy are incorporated into these Website Terms by this reference. To the extent there is a conflict between the terms in these Website Terms and any other terms and conditions in the Terms or the terms and policies referenced in the Terms, these Website Terms will govern to the extent of the conflict, solely relating to the Website.

Crisis Services Terms

(for Crisis Services)

IF YOU ARE IN DANGER OR BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL EMERGENCY ROOM. 

The Trevor Project offers certain crisis services to LGBTQ youth to create safe, accepting, and inclusive environments by offering crisis counseling over the phone, online, and through text (collectively and individually, “Crisis Services”).  BY USING OUR CRISIS SERVICES, YOU EXPRESSLY AGREE TO THESE CRISIS SERVICES TERMS, THE GENERAL LEGAL TERMS, AND THE PRIVACY POLICY, AND YOU CERTIFY THAT YOU ARE LOCATED IN THE UNITED STATES. These Crisis Services Terms, General Legal Terms, and Privacy Policy govern (i) your access and use of Crisis Services and (ii) your use and receipt of information through our Crisis Services. 

Each time that you start a conversation with us via text, you will receive an automated message with a link to our Website, and a link to our Crisis Services Terms is also included in the pre-chat submission form for TrevorChat, so you may review them before continuing to use the Services; using Crisis Services after receiving this message will constitute your acceptance of the Terms then in effect.

Description of Services 

The Trevor Project offers 24/7 life-saving, life-affirming programs and services to LGBTQ youth, including the following Crisis Services:

  • Lifeline—The only national 24/7 crisis intervention and suicide prevention lifeline for LGBTQ young people under age 25, available at 1-866-488-7386.
  • Chat—A 24/7 free instant messaging service for LGBTQ youth that provides live help from trained counselors, open daily. 
  • Text—A 24/7 free service through which LGBTQ young people can text a trained counselor of The Trevor Project for support and crisis intervention, available daily by texting START to 678678. 

No Professional Advice

The counseling made available through our Crisis Services cannot replace or substitute for the services of trained professionals in any field, including medical or legal matters. YOUR USE OF OUR CRISIS SERVICES DOES NOT CONSTITUTE MENTAL HEALTHCARE OR TREATMENT AND DOES NOT CONSTITUTE A THERAPIST-PATIENT RELATIONSHIP OR ANY SIMILAR PRIVILEGED RELATIONSHIP. OUR CRISIS SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL HEALTHCARE, MENTAL HEALTHCARE TREATMENT, PSYCHIATRIC CARE, OR THERAPY OF ANY KIND. We do not assume any liability for any direct, indirect, consequential, special, exemplary, or other damages that may result from your use of our Crisis Services, including economic loss, injury, illness, or death.

Our Crisis Services are not intended for anyone in need of immediate medical services or in the case of a life-threatening emergency. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL EMERGENCY ROOM. 

Risk of Using the Services

You assume all risk for your use of our Crisis Services. Neither The Trevor Project nor any of our employees, volunteers, or agents will be or is responsible for any decisions, or results of the decisions that you make while, as a result of, or after contacting us. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by our Crisis Services.

Artificial Intelligence

We may use artificial intelligence, machine learning, and natural language processing (“AI”) in connection with our operation of Crisis Services. For instance, we may use AI as part of the Crisis Services intake process in order to determine the appropriate place for you in the queue if all of our counselors are occupied. We may also use AI for analysis during and after conversations in Crisis Services, such as for detecting conversation themes. While we will only use AI that we believe functions well, and we apply high ethical and anti-bias standards in our use of AI, we cannot control or predict the outcome of AI in any particular case. AI may not accurately predict your individual risk level and may not assign you to a place in the queue that reflects your particular case. Neither The Trevor Project nor any of our employees, volunteers, or agents will be or is responsible for any outcomes of AI. Note that we do not use AI as a substitute for trained counselors once you are connected with a counselor through our Crisis Services – our counselors are real people.

Rules of Use

You agree to use Crisis Services only for lawful and legitimate purposes, in accordance with these Crisis Services Terms, subject to the following rules:

  • DO NOT USE OUR SERVICES IF YOU ARE IN NEED OF IMMEDIATE MEDICAL SERVICES.
  • Please DO NOT start more than one chat or text session at a time. Please remember to conclude and close your chat or text conversation when it ends and make sure you are in a private area if needed.
  • DO NOT prank call, chat, or text us. Our Crisis Services are available to young people who may be in crisis, and pranks take time away from your peers who may really need help. “Swatting” or making similar malicious prank calls, chats, or texts is illegal, and we may report this to the authorities.
  • DO NOT embed material in chat or text messages using HTML, whether images, sound, or video.
  • DO NOT send, in chat or text messages, any images, videos, or links to any other websites.
  • DO NOT impersonate or attempt to impersonate another person, whether famous or otherwise. 
  • DO NOT attempt to interfere with the proper working of The Trevor Project or the Crisis Services.
  • DO NOT communicate with, or attempt to identify, seek out, or communicate with, our crisis counselors outside of our Crisis Services.
  • DO NOT threaten, harass, or otherwise inappropriately abuse The Trevor Project, its employees, partners, agents, subcontractors, volunteers, or others.
  • DO NOT use our Crisis Services for sexual gratification.
  • DO NOT use our Crisis Services in any way that violates the law.
  • DO NOT copy, adapt, decompile, reverse engineer, attempt to discover the source code of, or make a derivative work from our Crisis Services.

The Trevor Project reserves the right to terminate your access to Crisis Services at any time, for any reason, including for violating any of the rules above or any other term within these Crisis Services Terms. Conversations may be terminated immediately if, in the sole opinion of The Trevor Project or its employee, volunteer, or agent, any rules are violated. In addition, The Trevor Project may restrict the frequency of conversations or adjust your access if we determine that you would be better served by a different kind of support.

Text Messaging

As part of our Crisis Services available via text, we offer the ability to communicate with you via text (SMS) messages through our dedicated short code program. To use our text Crisis Services, you must agree (or “opt-in”) to receiving the communications through our short code program. Your opt-in will apply only for the duration of a specific conversation.  

We will collect and use information through our Website only in the ways disclosed in these Crisis Services Terms. This statement applies solely to information collected in connection with the Crisis Services through the short code 678678, and cannot be extended to third-party websites. 

We do not sell mobile numbers or address material. We do not share your mobile number or any of the information you provide during your use of our Crisis Services with third parties, except as described in these Terms and our Privacy Policy.

You may opt-in to our short code program via keyword, by texting “START” to 678678. Messages and data rates may apply. Message frequency may vary by user depending on the conversation. 

If you are waiting to speak to a counselor, you can cancel the short code program by texting “STOP,” “STOPALL,” “UNSUBSCRIBE,” “CANCEL,” “END,” or “QUIT” to 678678. After you send the message to us, we may send you a reply message to confirm that you no longer wish to receive related text messages from us. After this, you will only receive text messages from us if you opt in to rejoin the queue, or if we feel further texts are necessary for your health and safety.

If at any time you need technical support, forget what keywords are supported, or require assistance with our short code program, just text “HELP” to 678678. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

We may terminate or suspend your access to all or part of our short code program, without notice, for any conduct that is in violation of these Crisis Services Terms, or that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of any other person, other third-party entity, or our Crisis Services.

Participating carriers include AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Cricket, and most other carriers available in the United States. Participating carriers are not liable for delayed or undelivered messages with respect to the short code program.

Alerts and messages sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts or messages will be delivered. The Trevor Project will not be liable for losses or damages arising from (i) non-delivery, delayed delivery, or misdirected delivery of an SMS message; (ii) inaccurate or incomplete content in an SMS message; or (iii) use or reliance on the contents of any SMS message for any purposes.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Technical Limitations

You understand and acknowledge that the Crisis Services may not be, and some are not, fully compatible with certain mobile devices, and you may experience technical issues with smartphones, tablets, and other devices. We would suggest you use Lifeline or text if you are contacting us from a mobile device, and only use our chat services from a computer because service interruptions on chat are more likely to occur when using chat from a mobile device.

Privacy and Security

We are committed to protecting the privacy and security of your Personal Information. These Crisis Services Terms must be read in conjunction with our Privacy Policy, and the provisions of our Privacy Policy are incorporated into these Crisis Services Terms. To the extent these Crisis Services Terms conflict with the terms of our Privacy Policy, the terms of our Privacy Policy will control.

Disclosures to Third Parties

We are committed to the privacy of our users, and we will not share or disclose personal or sensitive information that we learn in the course of Crisis Services, other than as described in these Crisis Services Terms and our Privacy Policy. We value transparency and would like our users to understand how, when, and why their information may be shared, and would like to call attention to a few specific situations where personal or sensitive information may be disclosed (in addition to other permitted disclosures described in these Crisis Services Terms or Crisis Services Privacy Policy). 

Crisis Interventions. The Trevor Project cares deeply about the health and wellbeing of our community, and thus we make disclosures as needed to protect LGBTQ youth and others, and our policy is to alert law enforcement, state authorities, or emergency services if your communications with The Trevor Project indicate that you are at imminent risk of death or serious injury (i.e., if you have suicidal desire, a plan, access to means, and an imminent timeline).

Abuse and Imminent Threat Reports. If your communications indicate that a minor or vulnerable dependent adult has been or is currently being subjected to emotional or physical abuse or neglect, we may report this to the applicable state agency or other authority, which may include disclosing information relating to the particular situation, and may include personal or sensitive information you disclose to us. 

We may also make a report to an appropriate party, and make any disclosures we reasonably believe necessary, to prevent another person’s death or serious injury. Unless otherwise required by applicable law or in response to a subpoena that we reasonably believe is valid, we will not disclose personal or sensitive information to parents, legal guardians, or other individuals.

Our counselors are located in multiple states in the United States; while all of our counselors are trained, they are not working as licensed mental health workers and may not be trained in your state’s law. Other state laws may apply to your communications, and those state laws may not protect your communications to the same degree, or in the same way, as the laws of your state.

Research and Innovation. We may use information, including the content of conversations occurring within Crisis Services, to create, or permit a third-party researcher or partner to create, aggregate information, that does not include names or other personal identifiers, for the purpose of promoting suicide prevention research and the advancement of crisis intervention, and to produce statistics and metrics that will help us and others better understand and analyze the impact of our Crisis Services. We may share aggregated, non-personally identifiable information and any content of conversations occurring on the Service, with our partners, researchers, or third-parties for these purposes. We may also publicly publish the results of our research efforts, including statistics and metrics, such as in white papers and other research reports, and otherwise provide information about our innovation efforts and use of our services. Individual users will not be linked or identified by sharing this aggregate information.

Advocacy. We are passionate about saving LGBTQ lives, and our work involves various efforts, such as advocating for laws that protect LGBTQ youth from conversion therapy and advancing LGBTQ-inclusive suicide prevention policies in schools. The information we collect relating to our Crisis Services can be used as valuable evidence in supporting these efforts. We may use and disclose personal and sensitive information, in an anonymized form without using names or personally-identifying information, for these purposes, including using this information in amicus briefs, litigation, legislative testimony, and other activities.

Additional Disclosures. We may also disclose personally identifiable information we collect from you to third parties if we believe such disclosure is necessary: (i) to comply with the law or in response to a subpoena, court order, government request, or other legal process; (ii) to protect the interests, rights, safety, or property of The Trevor Project (including Crisis Services via phone, text, or chat), our affiliates, officers, directors, employees, volunteers, representatives, other related parties, or the individuals we serve; (iii) to enforce our Terms; (iv) in connection with a sale, merger, or corporate reorganization of The Trevor Project or our affiliates, or the transfer of any of our operations, including our Crisis Services, or (v) to address fraud, security (physical and cybersecurity), technical issues, or to operate the Crisis Services or its infrastructure systems properly.

Internet Risks

We are committed to maintaining your confidence and trust, and we take security measures to protect your information. However, no transmission or electronic storage of information is guaranteed to be secure. We therefore urge you to always use caution when transmitting information over the internet. Despite all of The Trevor Project’s security procedures, the internet is not a perfectly secure environment, and The Trevor Project cannot guarantee protection from intruders or interceptors. You agree that your use of, and any submission of information to, Crisis Services is at your own risk. You further agree that The Trevor Project has no liability regarding unauthorized access to Crisis Services.

Your Information

Protecting Your Own Information. Always be careful and responsible regarding your own personally identifiable information. We are not responsible for, and cannot control, what others not affiliated with The Trevor Project do with information you provide to them. You may also choose to delete The Trevor Project conversations from your device, clear us from your history, and not save our number in your contact list to try to ensure that your relationship to The Trevor Project remains private.

Monitoring. Calls, chats, and texts to The Trevor Project’s Crisis Services may be monitored for training and quality assurance purposes.

Your Access to Information. Subject to applicable law and the Privacy Policy, The Trevor Project may, but is not obligated to, provide you with access to any information from your account or call, chat, or text history within Crisis Services.

Additional Terms

The Trevor Project’s Terms, including the General Legal Terms below, and the Privacy Policy are incorporated into these Crisis Services Terms by this reference. To the extent there is a conflict between the terms in these Crisis Services Terms and any other terms and conditions in the Terms or the terms and policies referenced in the Terms, these Crisis Services Terms will govern to the extent of the conflict, solely relating to Crisis Services.

Donor Terms

As a 501c3 nonprofit organization, The Trevor Project relies on the generosity of donors to ensure that LGBTQ youth have a safe place to turn in times of crisis.

A donor (you) may make Donations to The Trevor Project through the Website (including donation links), other electronic transfers, by mail, over the phone with our representatives, at an event, or otherwise in person, and in doing so, you hereby agree that those Donations and any information shared in connection therewith are governed by these terms (these “Donor Terms”) and the terms of any third-party provider collecting the Donation and the related information on behalf of The Trevor Project. We reserve the right to modify these terms at any time without notice to you. If you make a Donation to The Trevor Project after the modified Donor Terms have been posted, your Donation acts as your acceptance of the modified Donor Terms. 

Donor Privacy

Generally, we may identify you as a donor by name to recognize and celebrate your contribution annually, but any other information that you share with The Trevor Project in connection with your Donation, such as email addresses and phone numbers, will remain private and will be used solely in accordance with these Donor Terms, the General Legal Terms, and the Privacy Policy. The Trevor Project keeps a record of each donor’s giving history for IRS purposes, to analyze giving patterns, make budget projections, and solicit future donations. We do not share our donor records with any other party or organization except for those purposes.

Third-Party Providers

In some cases (e.g., online), The Trevor Project partners with third-party providers to collect Donations on behalf of The Trevor Project (e.g., Classy, Facebook, or Twitch). Any information that you share with a third-party provider in connection with your Donation to The Trevor Project will be subject to the terms of service and privacy policy of that third-party provider processing your Donation on The Trevor Project’s behalf. The Trevor Project is not responsible for and will not be held liable for any act or omission of any such third-party provider.

Additional Terms

The Trevor Project’s Terms, including the General Legal Terms below and the Privacy Policy, are incorporated into these Donor Terms by this reference. These Donor Terms will govern, solely with respect to Donations, in the event of a conflict with any other terms and conditions in these Terms or the terms and policies referenced in these Terms.

The following “General Legal Terms” apply to your use of the Website, our Crisis Services, and any Donations you may make to The Trevor Project, and are incorporated by this reference into the Website Terms, Crisis Services Terms, and Donor Terms.

No Professional Advice

The information, resources, and counseling available on and through the Website and Crisis Services, including The Trevor Project Content, are presented as a supplement to, and NOT a substitute for, the knowledge, skill, and judgment of qualified psychiatrists, psychologists, physicians, and mental healthcare professionals. The information on the Website has been obtained from sources believed to be accurate and reliable. However, The Trevor Project makes no warranty as to the accuracy, reliability, or completeness of this information. Should you have any health, medical, or disability questions or concerns, please consult a physician or other health care professional. Information accessed on or through the Website is neither complete nor exhaustive and does not cover all issues, diseases, illnesses, and physical conditions or their management or treatment.

The Trevor Project’s Crisis Services are not intended for anyone in need of immediate medical services or in the case of a life-threatening emergency.  IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL EMERGENCY ROOM. 

Artificial Intelligence

We may use AI (artificial intelligence, machine learning, and natural language processing) in connection with our operations, including as described above relating to our Crisis Services. While we will only use AI that we believe functions well, we cannot control or predict the outcome of AI in any particular case. Neither The Trevor Project nor any of our employees, volunteers, or agents will be or is responsible for any outcomes of AI.

Third-Party Links and Referrals

On the website, we may include links to third-party sites (including to Classy), and through Crisis Services we may recommend outside resources. When users leave our Website and travel to a third-party website or web page, they become subject to different terms of use and privacy policies. The Trevor Project does not control or guarantee the accuracy, relevance, timeliness, or completeness of any third-party information contained on our Website or any information found on a linked website, nor do we endorse the views expressed or products or services offered by any third-party information or linked websites.

Feedback and Suggestions

For clarity, The Trevor Project will have unlimited right to use, without attribution and without paying you any fees or compensation, any feedback or suggestions you provide to us, including about our Website, Crisis Services, educational or advocacy efforts, or other activities.

Suspension and Termination Rights

We reserve the right to terminate your access to the Website or Crisis Services if you violate these Terms, including the Conduct Violations (as defined in the Website Terms) and the Rules of Use (defined in the Crisis Services Terms). In addition, we may unilaterally terminate or adjust your access to the Website, Crisis Services, or The Trevor Project Content, for any or no reason, in our sole discretion. Upon termination of your access to the Website or The Trevor Project Content, or upon demand by us, you must destroy all materials obtained from the Website and all The Trevor Project Content, along with all related documentation and all related copies and installations thereof.

Indemnity

You agree to defend, indemnify, and hold harmless The Trevor Project and our officers, directors, employees, volunteers, representatives, and related parties from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney’s fees) arising from: (i) any breach by you of any of these Terms, (ii) your content and materials, (iii) your use of materials or features available on the Website (except to the extent a claim is based upon infringement of a third party right by materials created by us), (iv) a violation by you of applicable law or any agreement or terms with a third party to which you are subject, (v) any decision made or action taken by you in reliance on the Website, The Trevor Project Content, or Crisis Services or (vi) any other act or omission by you or a third party pertaining to your experiences with Crisis Services or information provided through the Website or Crisis Services by a third party. 

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING BREACH OF CONTRACT, TORT, OR NEGLIGENCE, WILL THE TREVOR PROJECT OR ANY OF ITS EMPLOYEES, VOLUNTEERS, REPRESENTATIVES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST DATA) THAT RESULT FROM, ARISE OUT OF, OR RELATE TO YOUR USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THE WEBSITE, THE TREVOR PROJECT CONTENT, THE WEBSITE, CRISIS SERVICES, AND ANY OTHER SERVICES OR MATERIALS PROVIDED BY THE TREVOR PROJECT HEREUNDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA), SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Disclaimer of Warranty

YOU AGREE THAT THE TREVOR PROJECT PROVIDES THE WEBSITE, THE TREVOR PROJECT CONTENT, AND CRISIS SERVICES “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE” AND SOLELY AT OUR DISCRETION. THE TREVOR PROJECT EXPRESSLY DISCLAIMS ANY AND ALL (I) WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT; (II) ANY RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CONTENT, COMPLETENESS, OR LEGALITY OF INFORMATION AVAILABLE THROUGH THE WEBSITE AND THE CRISIS SERVICES; AND (III) ANY RESPONSIBILITY OR LIABILITY FOR HARM RESULTING FROM DOWNLOADING OR ACCESSING INFORMATION THROUGH THE WEBSITE OR CRISIS SERVICES, INCLUDING HARM CAUSED BY VIRUSES OR SIMILAR DESTRUCTIVE FEATURES. YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE, THE TREVOR PROJECT CONTENT AND CRISIS SERVICES IS AT YOUR SOLE RISK.

THE TREVOR PROJECT MAKES NO WARRANTY THAT THE WEBSITE OR THE CRISIS SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, WILL BE SECURE OR RELIABLE, WILL BE UNINTERRUPTED, TIMELY, CONFIDENTIAL, OR ERROR-FREE. WE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITE, SERVER, OR ANY DEVICE THAT MAKES THE WEBSITE OR CRISIS SERVICES AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT YOU WILL OBTAIN SPECIFIC RESULTS FROM YOUR USE OF THE WEBSITE OR CRISIS SERVICES OR YOUR USE OF ANY INFORMATION OBTAINED FROM THE WEBSITE OR THE CRISIS SERVICES OR THE QUALITY OF ANY INFORMATION YOU ACCESS ON THE WEBSITE OR THROUGH THE CRISIS SERVICES. WHEN YOU USE THE WEBSITE OR ACCESS THE CRISIS SERVICES, YOU DO SO AT YOUR OWN RISK. ANY INFORMATION THAT YOU ACCESS OR DOWNLOAD FROM THE WEBSITE OR THROUGH THE CRISIS SERVICES IS AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OR CORRUPTION OF DATA THAT RESULTS. THE TREVOR PROJECT WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR CRISIS SERVICES OR FROM RELIANCE ON ANY INFORMATION RECEIVED FROM THE WEBSITE OR CRISIS SERVICES.

IN ADDITION, WE RESERVE THE RIGHT TO INTERRUPT, DISCONTINUE, OR DISABLE ACCESS TO ANY OR ALL OF THE WEBSITE AND CRISIS SERVICES OR TO CHANGE ANY OR ALL OF THE WEBSITE AND CRISIS SERVICES AT ANY TIME WITHOUT PRIOR NOTICE. WE DO NOT ASSUME ANY RESPONSIBILITY OR REQUIREMENT TO UPDATE THE WEBSITE OR CRISIS SERVICES OR CORRECT ANY DEFECTS.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE EXCLUSION MAY NOT APPLY TO YOU.

Intellectual Property

“The Trevor Project” service mark and all trademarks and logos related to The Trevor Project services are trademarks or registered trademarks of The Trevor Project. You may not copy, imitate, modify, or use them without The Trevor Project’s prior written consent. 

If you are a brand interested in licensing our name or marks, or otherwise partnering with us, please contact [email protected].

All right, title, and interest in and to the Website, any The Trevor Project Content, Crisis Services, the technology related to The Trevor Project’s services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of The Trevor Project and its licensors.

The Trevor Project affords equal respect to the trademarks and other intellectual property rights of others. Therefore, if you believe that your intellectual property rights are being infringed in any way on the Website, pursuant to the Digital Millennium Copyright Act (hereinafter the “DMCA”) please notify the Trevor Project’s copyright agent at the following address:

Copyright Agent
c/o The Trevor Project
PO Box 69232
West Hollywood, CA 90069
Email: [email protected]

A proper DMCA notification should contain the following items:

  • a physical electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • identification of the work claimed to have been infringed, or a representative list;
  • identification of the material that is claimed to be infringing that is reasonably sufficient to permit The Trevor Project to locate the material;
  • information reasonably sufficient to allow The Trevor Project to contact you, including a name, address, telephone number, and email address;
  • a statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the rights owner, agent, or the law; and
  • a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the rights owner.

It is a violation of federal law to knowingly materially misrepresent that material is infringing.

Waiver and Severability 

The failure of The Trevor Project to assert a right under these Terms or insist on compliance with any term or condition of these Terms will not constitute a waiver of that right or excuse a similar subsequent failure to perform any such term or condition by you. The provisions of these Terms are severable, and in the event that any provisions of these Terms is determined to be invalid or unenforceable under any controlling body of the law, the invalidity or unenforceability will not in any way affect the validity or enforceability of the remaining provisions in these Terms.

Assignment

The Trevor Project may assign or transfer these Terms, in whole or in part, in connection with a sale or transfer of all or substantially all of its business, a divestiture, merger or to an affiliate.

Force Majeure

The Trevor Project will not be liable by reason of any failure or delay in the performance of its obligations on account of any cause which is beyond the reasonable control of The Trevor Project, including strikes, shortages, failure of suppliers, riots, insurrection, fires, floods, storms, earthquakes, other natural disasters, war, governmental action, pandemic, epidemic, or labor conditions.

Governing Law

These Terms will be governed by and construed in accordance with the substantive laws of the State of New York, excluding any conflict of law principles. All disputes arising under, out of, or in any way connected with these Terms will be litigated exclusively in the state and federal courts located in New York, New York. In any such action, you agree to submit to the subject matter jurisdiction of those courts, and waive any objections based on lack of personal jurisdiction, inconvenient forum, or improper venue relating to those courts.

Entire Agreement

These Terms, the Privacy Policy, and the policies and terms reference within these Terms constitute the entire agreement between you and The Trevor Project, and no oral or written representations, warranties or inducements have been made concerning the subject matter of these Terms other than the express representations, warranties, and covenants contained in these Terms. You specifically agree that should a dispute arise under these Terms requiring interpretation, you will not refer to previous versions of these Terms. Rather, the interpretation of these Terms shall be based only on the current language, terms, and conditions of these Terms. You further agree that these Terms are agreed between you and The Trevor Project and shall not be construed to the benefit of any third party, except as expressly set forth in these Terms. The terms “or” and “including” and similar terms will be interpreted non-exclusively to mean “and/or” or “including, but not limited to” or the equivalent, respectively.

Contact Us

If you have any questions about these Terms, the Website, Crisis Services, or your dealings with The Trevor Project, please contact us at:

The Trevor Project
P.O. Box 69232
Los Angeles, CA 90069
Email: [email protected] 

Please note that we do not provide counseling services via email; if you are in crisis or otherwise seeking help, please call 1-866-488-7386 for Lifeline, text “START” to 678678 or for text Crisis Services, or go here for information on how to connect to chat Crisis Services.

Effective February 15, 2023